Magento website support and maintainence services

Extend the outreach of your Magento Store

Run your Magento Store flawlessly with Mage Outreach's expert Magento support services. We help businesses outreach their peers and competitors in the competitive online world with simple, affordable and reliable Magento maintenance and support services. We keep your website secure, stable and up-to-date with all kinds of support that it may need in its day to day operation. By partnering with us, you can be sure that your store remains at the highest level of performance throughout its lifetime.

Being well-established as Magento support and maintenance partner with 7+ years of experience, we have upgraded and provided prudent solutions for 250+ online stores built on this platform. These solutions have helped them to establish a reputed presence in the online domain. Our client-service focused experts are available to resolve your queries and offer reliable solutions at any time, whenever you may need them. Explore our valuable support packages to keep your store up and running all the time!

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Avail Our Affordable Magento Support Package And Get Reliable Round-the-clock Services From Experts

Expert Magento Support Services By Specialists

The best way to get Magento support for your store is through an expert. Mageoutreach is a trusted name for availing professional yet pocket-friendly support services for your online store. We have an expert team of support specialists who are available round-the-clock to give effective solutions for a variety of issues that your Magento store may encounter.

Magento Support Package

We offer a subscription support package priced at $ 20 per hour. The package includes support for a wide range of services related to ongoing maintenance, upgrades, and issue resolution for your Magento store. Our experts are available 24/7 to fix your problems at lightning speed.

Agile Scrum Methodology

We follow an agile scrum methodology to ensure high quality and productivity within minimum turnaround time and at optimal costs. We use reliable project tracking tools such as Basecamp Jira, etc. along with a time sheet for task tracking. We keep the clients well-informed using a detailed time-sheet, which we share on daily, weekly, fortnightly or monthly basis.

Comprehensive Magento Site Audit

We commence with a detailed site audit to have a clear understanding of its architecture as well as to identify any potential issues. This enables us to be ready to extend support for resolving issues when they come up.

  • System checks- Magento version, configuration settings, store views, file systems and security check
  • Performance review- Site optimisation, HTML validation, caching set-up, and performance bottlenecks
  • Coding standards - General standards and customization
  • Plug-ins - Installed extensions and modules
  • Templates - Check templates and file locations
  • Server configuration

Priority-Based Issue Resolution

The response time may vary, depending upon the priority of the issue.

Level 1 issue -
This is the top priority issue(s) which interferes with the running of the store. We give a response within 2 working hours and aim to resolve the issue within 1 working day.
Level 2 issue -
Issues that cause some glitches with a process or system in a running site are level 2 issues. With such issues too, we respond within 2 working hours while the resolution is likely to come within 2 working days.
Level 3 issue -
Level 3 issues refer to the ones that have minimal impact on the major functions and shopping experience of the Magento store. We get back within 1 working day and resolve the issue within 5 working days.

Your Project Manager will be in touch during the entire time and provide assistance as and when required.

Regular Project Reports

The support staff working on each account have to log their time and give a detailed description of the tasks done by them. You will get regular reports from your Project Manager with updates related to each task and the time spent on it.

Say Goodbye to all your Magento issues!!

We make sure that your Magento store is always up and healthy

We Extend Reliable Magento Support To Established Enterprises And Aspiring Start-ups

Process-Stages and Timings

Magento Site Audit

  • Code audit
  • Extension review
  • Performance analysis
  • SEO review
  • Functionality analysis (basic)
  • Migration (if needed)

Planning

  • Team introduction & kick off
  • Basecamp and Jira set-up
  • Create priority-based task list
  • Present audit findings
Maintenance & Support
  • Level 1 support
  • Level 2 support
  • Level 3 support
Magento Emergency Support
  • Priority Based Ticketing
  • Round-the-clock support
  • Instant solutions

Magento Support Service Experts

We blend unique architectural and project management skills with extensive market experience to enable you to achieve unmatched results with this powerful e-commerce platform. Our reliable Magento services reduce operational risk, improve delivery quality, and elevate your business value.

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Magento Maintenance and Support

General Maintenance & Support

In addition to regular bug fixes and security patch updates, we carry out the routine updates to make sure that your store is up and running all the time. We cater to custom client needs such as website updates, version upgrade, security patches, server optimization, server back-up, server space management, spam management, and more.

magento technical support

Troubleshooting

Our timely and cost-effective bug fixing support services ensure that all the issues and errors are resolved in an instantaneous and reliable manner. We make your web store run in a glitch-free manner by rectifying its problem areas and improving its coding standards.

magento technical support

Security Fixing

We install relevant security patches on your e-commerce store to keep it in a great condition. Our experts make sure that the store becomes hack-proof with strong security measures that take care of all kinds of security vulnerabilities such as malware and virus attacks it may come across at present and in the future.

magento support

Performance Review & Optimization

We review your store's performance to identify bottlenecks and capacity limitations hindering its environment. The evaluation reviews metrics such as speed, response time, capacity, conversion rate, mobile traffic etc. Our experts provide Magento performance optimization services to overcome the issues identified during the performance review.

Magento Maintenance and Support

Magento Migration

We facilitate seamless migration to latest Magento versions or from any other platform to Magento. We ensure that you are able to avail the extensive benefits of the robust architecture and advanced features of this innovative platform. Our services encompass a comprehensive review the entire Magento deployment to ensure a successful migration. We also assist you with actual migration, if desired.

Maintenance and Support

New Feature Enhancements

We comprehend the changing requirements of your business and develop new features and functionalities for your Magento store to adapt to these needs. We make sure that the online store evolves and is able to keep pace with the marketing strategies of your business.

Magento Support

Code Audit

We offer expert code audit to keep your store scalable, stable, and secure. Our focus is to improve uptime as well as lower development costs by making sure that third-party modules integrated into the store are future-proof and the customization does not interfere with its operations. We also find the loop holes and missing elements to ensure that the site adheres to current industry standards and is glitch-free.

Magento Maintenance

Health Evaluation

Avail extensive evaluation of your code base, production environment, and server configuration to get a fair idea about the store's capability of handling the load needs. We also offer expert recommendations for enhancing the performance and efficiency of your entire Magento deployment so that it is able to deliver an optimal user experience.

Magento Support

Architecture Advisory

We focus on maximizing the performance and efficiency of your Magento investment. We offer dependable off-shore assistance from seasoned experts with extensive experience in architecture planning and decision-making. Our endeavor is to minimize customizations so that you get optimal results with minimum efforts.

Magento Maintenance and Support

Business Analysis

Our services extend beyond conventional Magento deployment as we understand your business requirements, processes, competitors, industry, and back-end systems and align them with the platform's capabilities. Our expert on-site Business Analyst guides you through complex Magento deployments by coordinating functional and system integration requirements.

 Support

Magento Server Management

We fortify and secure your Magento server by monitoring and managing it so that your store runs seamlessly all the time. We optimize the server, turn on and off functions, and fix the access issues too. We facilitate the e-commerce functions by configuring form submissions for the store.

Maintenance and Support

Technical Account Manager

As a part of our methodology, we assign each project to a dedicated account manager. His role encompasses assisting the client's business team with a clear roadmap and aligning the development efforts with business goals and budget. He ensures that the project is completed using best practices and is delivered on time.

Avail Our Affordable Subscription Magento Support Packages And Get Reliable Round-the-clock Services From Experts

What Our Clients Say About our Magento Support Services

Key Benefits of Our Services

Instant Support

Instant Support

Reliability

Reliability

Flexibility

Flexibility

Affordability

Affordability

Magento FAQs

Frequently Asked Question

Our Clients