Extend the outreach of your Magento Store

Run your Magento Store flawlessly with Mage Outreach's support services. We help businesses outreach their peers and competitors in the competitive online world with simple, affordable and reliable support services. We keep your website secure, stable and up-to-date with all kinds of support that it may need in its day to day operation.

Explore Our Magento Support Journey

Avail Our Affordable Subscription Support Package And Get Reliable Round-the-clock Services From Experts

Expert Support By Magento Specialists

The best way to get Magento support for your store is through an expert. Mageoutreach is a trusted name for availing professional yet pocket-friendly support services for your online store. We have an expert team of support specialists who are available round-the-clock to give effective solutions for a variety of issues that your Magento store may encounter.

Subscription Support Plan

We offer a subscription support plan priced at $ 20 per hour. The package includes support for a wide range of services related to ongoing maintenance, upgrades, and issue resolution for your Magento store. Our experts are available 24/7 to fix your problems at lightning speed.

Agile Scrum Methodology

Agile Scrum Methodology We follow an agile scrum methodology to ensure high quality and productivity within minimum turnaround time and at optimal costs. We use reliable project tracking tools such as Basecamp Jira, etc. along with a time sheet for task tracking. We keep the clients well-informed using a detailed time-sheet, which we share on daily, weekly, fortnightly or monthly basis.

Comprehensive Site Audit

We commence with a detailed site audit to have a clear understanding of its architecture as well as to identify any potential issues. This enables us to be ready to extend support for resolving issues when they come up.

  • System checks- Magento version, configuration settings, store views, file systems and security check
  • Performance review- Site optimisation, HTML validation, caching set-up, and performance bottlenecks
  • Coding standards - General standards and customization
  • Plug-ins - Installed extensions and modules
  • Templates - Check templates and file locations
  • Server configuration

Priority-Based Issue Resolution

The response time may vary, depending upon the priority of the issue.

Level 1 issue -
This is the top priority issue(s) which interferes with the running of the store. We give a response within 2 working hours and aim to resolve the issue within 1 working day.
Level 2 issue -
Issues that cause some glitches with a process or system in a running site are level 2 issues. With such issues too, we respond within 2 working hours while the resolution is likely to come within 2 working days.
Level 3 issue -
Level 3 issues refer to the ones that have minimal impact on the major functions and shopping experience of the Magento store. We get back within 1 working day and resolve the issue within 5 working days.

Your Project Manager will be in touch during the entire time and provide assistance as and when required.

Regular Project Reports

The support staff working on each account have to log their time and give a detailed description of the tasks done by them. You will get regular reports from your Project Manager with updates related to each task and the time spent on it.

Say Goodbye to all your Magento issues!!

We make sure that your Magento store is always up and healthy

We Extend Reliable Magento Support To Established Enterprises And Aspiring Start-ups

Process-Stages and Timings

1.Site Audit

(1-2 weeks)
  • Code audit
  • Extension review
  • Performance analysis
  • SEO review
  • Functionality analysis (basic)
  • Migration (if needed)

2.Planning

(2 weeks)
  • Team introduction & kick off
  • Basecamp and Jira set-up
  • Create priority-based task list
  • Present audit findings
3.Maintenance & Support
  • Level 1 support
  • Level 2 support
  • Level 3 support
4.Emergency Support
  • Priority Based Ticketing
  • Round-the-clock support
  • Instant solutions

Magento Support Service Experts

We blend unique architectural and project management skills with extensive market experience to enable you to achieve unmatched results with Magento. Our reliable support services reduce operational risk, improve delivery quality, and elevate your business value.

General Maintenance and Support

General Maintenance & Support

Besides regular bug fixes and security patch updates, we carry out routine updates to ensure that your store is always up and running.

General Maintenance and Support

Troubleshooting

We make your web store run in a glitch-free manner by rectifying its problem areas and improving its coding standards

General Maintenance and Support

Security Fixing

Our experts make sure that the store becomes hack-proof with strong security measures to take care of malware and virus attacks.

General Maintenance and Support

Performance Review & Optimization

We review your store's performance to identify bottlenecks and limitations and also optimize the store to overcome these issues.

General Maintenance and Support

Magento Migration

We facilitate seamless migration to the latest Magento versions or from any other platform to Magento.

General Maintenance and Support

New Feature Enhancements

We comprehend the changing business requirements and develop new features and functionalities for your Magento store.

General Maintenance and Support

Code Audit

We offer expert code audit to keep your store scalable, stable, and secure. We also ensure that it adheres to current industry standards.

General Maintenance and Support

Quality Assurance

We perform extensive evaluation of the code base, production environment, and server configuration of your Magento store.

General Maintenance and Support

Architecture Advisory

We assist you with architecture planning and decision-making so that you get optimal results with minimum efforts.

General Maintenance and Support

Business Analysis

Our expert Business Analysts guide you through complex deployments by coordinating functional and system integration requirements.

General Maintenance and Support

Magento Server Management

We fortify and secure your Magento server by monitoring and managing it so that your store runs seamlessly all the time.

General Maintenance and Support

Technical Account Manager

We assign each project to a dedicated account manager to align the development efforts with business goals and budget.

Bug fixes, updates, maintenance, performance issues, or more.....?

Let's help you run your Magento Store seamlessly

What Our Clients Say About our Magento Support Services

Key Benefits of Our Services

Instant Support

Instant Support

Reliability

Reliability

Flexibility

Flexibility

Affordability

Affordability

FAQs

Frequently Asked Question

Our Clients